Terms and Conditions
Terms and Conditions
These Terms and Conditions apply when you purchase products from North Katriina through our website, northkatriina.com. Please read them carefully before placing an order.
1. About Us
North Katriina is operated by Katriina North Ltd, a company registered in England and Wales.
Company name: Katriina North Ltd
Trading name: North Katriina
Company number: 13148748
Registered office and returns address: 4 lowther close, KT16 9FH, Chertsey
Email: info@northkatriina.com
In these Terms and Conditions, “we”, “us” and “our” refer to Katriina North Ltd. “You” and “your” refer to the person purchasing products from us.
2. Who Can Place an Order
You must be at least 18 years old and legally capable of entering into a contract to place an order through our website.
These Terms and Conditions are intended for customers purchasing products for personal use. If you would like to make a business or wholesale purchase, please contact us before placing your order.
3. Products
We take reasonable care to ensure that product descriptions, photographs, measurements and colours displayed on our website are accurate.
Colours may appear slightly different depending on your device and screen settings. Handmade products and products made from natural materials may have small variations in colour, shape, texture or finish. These natural variations are not normally considered faults.
All products are subject to availability. We may make minor changes to products when required to comply with applicable laws or safety requirements, provided these changes do not materially affect the product.
4. Prices
All prices are shown in pounds sterling and include any applicable UK taxes.
Delivery charges are displayed separately during checkout before you place your order.
We take reasonable care to ensure that prices are correct. If we discover an obvious pricing error after you place an order, we will contact you. You may choose to purchase the product at the correct price or cancel the order for a full refund.
5. Placing an Order
When you place an order, you are making an offer to purchase the products in your basket.
You will receive an order confirmation by email. This acknowledges that we have received your order, but it does not necessarily mean that we have accepted it.
A contract between you and us is formed when we dispatch your order and send you confirmation that it has been dispatched.
We may be unable to accept an order because:
- The product is unavailable
- We cannot authorise your payment
- There is an error in the price or product description
- We cannot deliver to the address provided
- We suspect fraudulent or unauthorised activity
If we cannot accept your order, we will notify you and refund any payment already taken.
6. Payment
Payment must be made at checkout using one of the payment methods displayed on our website.
Your payment information is processed securely by our payment providers. We do not receive or store your complete card details.
You are responsible for ensuring that the payment and contact information you provide is accurate.
7. UK Delivery Only
We currently deliver only to addresses within the United Kingdom.
We do not currently deliver to addresses outside the UK. If an order is placed using an address that we or our delivery partners cannot serve, we may cancel the order and issue a full refund.
Available delivery methods, estimated delivery times and delivery charges are shown during checkout.
Delivery times are estimates rather than guarantees. We are not responsible for delays caused by circumstances outside our reasonable control. If a significant delay occurs, we will contact you as soon as reasonably possible.
Unless another delivery time has been agreed, we will deliver your order within 30 days of accepting it. Your legal rights regarding delayed or undelivered orders are not affected.
You are responsible for providing a complete and accurate delivery address. Additional delivery costs resulting from an incorrect or incomplete address may be charged to you where permitted by law.
8. Responsibility for the Products
A product becomes your responsibility when it has been delivered to you or to a person identified by you to receive it.
You own the product once we have received payment in full.
9. Cancelling an Order Before Dispatch
If you wish to cancel or change an order before it has been dispatched, please contact us as soon as possible at info@northkatriina.com.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after it has been submitted.
If the order has already been dispatched, you may use your cancellation and return rights described below.
10. Your Right to Cancel an Online Order
If you are a consumer purchasing online, you normally have the legal right to cancel your order without giving a reason.
You must tell us that you wish to cancel within 14 days of receiving the products. If an order is delivered in separate parcels or on different days, the cancellation period begins when you receive the final product or parcel.
To cancel, email info@northkatriina.com with your name, order number and a clear statement that you wish to cancel. You may also use the cancellation form at the end of these Terms and Conditions, although using the form is not compulsory.
After notifying us, you must return the products within a further 14 days.
11. Change-of-Mind Returns
For change-of-mind returns, you are responsible for arranging and paying the return postage.
Please send returns to:
4 Lowther close, KT16 9FH, Chertsey
We recommend using a tracked postal service and retaining proof of postage. You are responsible for taking reasonable care of the products until they are returned to us.
You may inspect a product as you would in a shop. Products should be returned carefully and, where reasonably possible, with their original packaging.
We may reduce your refund if a product’s value has been reduced because it has been handled more than was necessary to establish its nature, characteristics and functionality.
Original packaging must not be damaged unnecessarily. However, the absence of original packaging does not automatically remove your legal right to cancel.
12. Refunds for Change-of-Mind Returns
When you cancel your entire order within the legal cancellation period, we will refund:
- The price paid for the returned products
- The cost of our least expensive standard delivery option
If you selected a more expensive or enhanced delivery service, we will not refund the additional delivery cost.
If you return only part of an order, the original delivery charge will not normally be refunded unless required by law.
We may withhold the refund until we have received the returned products or you provide evidence that you have sent them back, whichever happens first.
Your refund will be processed within 14 days of receiving the returned products or receiving acceptable evidence that they have been sent back.
Refunds will be issued to the original payment method unless we agree otherwise. We will not charge a refund fee.
13. Products That Cannot Be Returned for a Change of Mind
The legal right to cancel does not apply to certain products, including:
- Products made to your specifications or clearly personalised
- Products that are liable to deteriorate or expire rapidly
- Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed
- Products that have become inseparably mixed with other items after delivery
- Other products excluded from the cancellation right by law
These exceptions do not affect your rights if a product is faulty, damaged, not as described or otherwise does not meet the requirements of the Consumer Rights Act 2015.
14. Faulty, Damaged or Incorrect Products
Products must be of satisfactory quality, fit for their intended purpose and as described.
If a product arrives damaged, is faulty, is not as described or is different from the product you ordered, please contact us at info@northkatriina.com as soon as reasonably possible.
Please include your order number and a description of the problem. Photographs of the product and packaging may help us resolve the matter more quickly, but providing photographs does not limit your statutory rights.
Where a product is faulty, damaged, incorrect or not as described, we will arrange its return or reimburse reasonable return postage costs. Depending on the circumstances and your legal rights, we will offer an appropriate remedy, which may include a refund, repair or replacement.
You normally have a short-term right to reject faulty goods within 30 days. Further rights to repair, replacement or a refund may apply after this period.
Damage caused by misuse, accidental damage after delivery, normal wear and tear or failure to follow care instructions is not considered an inherent fault.
Nothing in these Terms and Conditions limits or excludes your statutory rights.
15. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional terms, including expiry dates, eligible products and minimum order values.
Unless stated otherwise, only one discount code may be used per order. Discount codes cannot be exchanged for cash or applied retrospectively.
We may withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted.
16. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
If such an event significantly affects your order, we will contact you as soon as reasonably possible and take reasonable steps to minimise the disruption. You may have the right to cancel and receive a refund for products you have paid for but not received.
17. Our Responsibility to You
We are responsible for foreseeable loss or damage caused by our breach of these Terms and Conditions or our failure to use reasonable care and skill.
We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.
Our products are supplied for private and domestic use. We are not responsible for business losses, including loss of profits, revenue, business opportunities or business interruption.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory consumer rights
- Any other liability that cannot legally be excluded
18. Intellectual Property
All content on our website, including text, photographs, graphics, branding, logos and page designs, belongs to us or is used with the permission of the relevant rights holder.
You may not reproduce, distribute, modify or use our website content for commercial purposes without prior written permission.
19. Personal Information
We use your personal information to process and deliver your order, communicate with you and operate our business.
Further information about how we collect, use and protect personal information is available in our Privacy Policy.
20. Complaints
If you have a complaint, please contact us at info@northkatriina.com.
Please include your name, order number and details of your concern. We will review your complaint and aim to respond within a reasonable time.
21. Changes to These Terms and Conditions
We may update these Terms and Conditions to reflect changes to our business, services or applicable laws.
The Terms and Conditions in effect when you place your order will apply to that order. Changes made later will not affect an order that has already been accepted.
22. Severability
If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
23. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If you live in another part of the United Kingdom, you may bring legal proceedings in the courts of the part of the UK where you live. Nothing in this section removes any mandatory rights available to you under the law applicable where you live.
24. Contact Details
Katriina North Ltd, trading as North Katriina
Company number: 13148748
Registered office and returns address: 4 Lowther close, KT16 9FH, Chertsey
Email: info@northkatriina.com
Effective date: 18 August 2026
Model Cancellation Form
Complete and return this form only if you wish to cancel your order. You may instead send the same information by email to info@northkatriina.com.
To: Katriina North Ltd, trading as North Katriina
Address: 4 Lowther close, KT16 9FH, Chertsey
Email: info@northkatriina.com
I hereby give notice that I cancel my contract for the sale of the following products:
Products ordered: ______________________________
Order number: _________________________________
Ordered on: ___________________________________
Received on: __________________________________
Customer’s name: ______________________________
Customer’s address: ____________________________
Customer’s signature, if submitted on paper: __________________
Date: _________________________________________